This Privacy Policy explains what information ZapPay collects, how we use it, and the choices you have. We built ZapPay to be trustworthy with your data — here's exactly how.
ZapPay ("we", "us", "our") respects your privacy. This Policy applies to all users of the ZapPay platform — merchants who create payment links, and the customers who pay through them. By using ZapPay, you consent to the practices described here.
| Category | Examples |
|---|---|
| Account information | Name, email, phone number, profile photo (via Google Sign-In or email/password) |
| Payout details | UPI ID, bank account number, IFSC code, account holder name |
| Transaction data | Payment link details, amounts, order IDs, timestamps, wallet balances |
| Device & usage data | IP address, browser type, pages visited, approximate location |
| Customer-provided data | Where your customers pay via your links, we process the minimum transaction data needed to complete and verify that payment |
ZapPay monitors 100% of account activity, transactions, and platform usage on an ongoing basis to protect the platform and its users from gambling, fraud, and scamming. Continued use of ZapPay means you consent to this monitoring, as described further in our Terms & Conditions.
ZapPay relies on trusted third-party providers to operate:
We do not sell your personal data to advertisers or data brokers. Data is shared with third parties only as necessary to operate the service described above, or where required by law.
Your data is stored on secure cloud infrastructure (Firebase/Google Cloud) with encryption in transit (HTTPS/TLS). Access to sensitive data such as payout details is restricted to systems and personnel who need it to process your requests. While we take reasonable measures to protect your data, no system is 100% secure, and we cannot guarantee absolute security.
Where our monitoring identifies suspected fraud, gambling, scamming, or other misuse, we may share relevant account and transaction data with our payment gateway partner, banking partners, financial regulators, and law enforcement agencies as necessary to investigate and respond to that activity.
ZapPay uses essential cookies/local storage to keep you signed in and remember your preferences (such as your selected checkout theme). We do not use third-party advertising trackers.
Subject to applicable law, you may request to:
To exercise these rights, contact us via the channels listed in Section 11.
We retain account and transaction data for as long as your account is active, and for a reasonable period thereafter to comply with financial record-keeping obligations, resolve disputes, and enforce our agreements. Some transaction records may be retained longer where required by Indian payment/financial regulations.
ZapPay is not directed at individuals under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.
We may update this Privacy Policy from time to time. Material changes will be communicated in-app. Your continued use of ZapPay after an update takes effect constitutes acceptance of the revised Policy.
For any privacy-related questions or requests, please reach out through the Contact Us section in the app, or via our official support channels listed there.